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Everything About Payment Processing

How does a chargeback occur?

When a cardholder wants to dispute a charge made by your online shop, he/she may contact the bank or the card issuer. The latter asks for a reason for the chargeback and then transfers the funds back from Cardinity to the cardholder. After we receive a notification about the chargeback, we inform you of the details and withdraw the disputed funds from your Cardinity account. You can initiate a chargeback resolution process if you want to prove that the charge was valid.

There are a number of reasons for a chargeback:

  • The card was used without the owner’s knowledge or permission
  • The cardholder does not recognize the charge
  • The quality of the product/service was low or the product was damaged
  • The customer did not receive the service/product he/she paid for
  • The customer unintentionally placed an order several times
  • The subscription was cancelled, but the recurring billing was not stopped; etc.

Frequently Asked Questions

Useful Resources

Here you can find additional resources that may help you in the process and tell you more about payment processing.

  • In our support system, you will find answers to the most popular as well as some specific questions.
  • In order to start accepting card payments, you need to follow some requirements.
  • Certain business types are not allowed to process card payments. Check them out.
  • Follow our blog to get to know more about Cardinity, e-commerce and online payments.

Have any questions?

If you haven't found answers to your questions here or need any further assistance, don't hesitate to contact us.