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Everything About Payment Processing

Why was my customer's charge declined?

A customer’s bank normally has special fraud prevention systems which can decline a charge if the provided card information is incorrect or invalid. The issuing bank examines such data as your customer’s account balance, spending habits, card expiration date, card verification value, etc. If the card information seems correct, recommend your customer contacting his/her bank for more details of the case. In that case, you might notice a "do not honour" payment error code in your transaction list. 

Frequently Asked Questions

Useful Resources

Here you can find additional resources that may help you in the process and tell you more about payment processing.

  • In our support system, you will find answers to the most popular as well as some specific questions.
  • In order to start accepting card payments, you need to follow some requirements.
  • Certain business types are not allowed to process card payments. Check them out.
  • Follow our blog to get to know more about Cardinity, e-commerce and online payments.

Have any questions?

If you haven't found answers to your questions here or need any further assistance, don't hesitate to contact us.